Retainer Pricing
Learn More about Retainers
  • CUSTOM PREMIUM RETAINER
    Proactive work as a "part of your team."
    Our capacity is approximately 3-5 Priority Clients.
    $1,500
    minumum monthly
    • All Premium Features
    • Custom guaranteed hours
    • $100/hr beyond the reserved hours
    GET STARTED
  • PREMIUM SERVICES RETAINER
    Proactive work as a "part of your team."
    Our capacity is approximately 3-5 Priority Clients.
    $1,100
    monthly
    • Priority attention & scheduling
    • Consultation and strategizing
    • Coaching & training videos
    • Weekly check-in calls
    • Proactive support
    • Marker.io Integration
    • 8 hours/month guaranteed
    • $100/hr beyond the first 8 hours
    • No additional fees for Rush Order work
    • Phone, text, & email support
    • Same-day replies*
    • Access to online knowledge base
    GET STARTED
    *Will reply within 12 hours if your message was received outside work hours, except in rare and extreme circumstances.
  • ADVANCED MAINTENANCE RETAINER
    Maintenance work for website upkeep, new features, & misc tasks.
    Our capacity is approximately 5-10 advanced maintenance retainers.
    $500
    monthly
    • Up to 5 hours/month
    • Coaching & training videos
    • $150/hr beyond the first 5 hours*
    • Phone, text, & email support
    • Marker.io Integration
    • Replies within 48 hours**
    • Access to online knowledge base
    GET STARTED
    *Hourly rate for scheduled work during regular business hours. View full hourly rate breakdown here.
    **48 hour interval may not include weekends or holidays. Most calls will be answered same day.
  • BASIC MAINTENANCE RETAINER
    Maintenance work for basic website upkeep & misc tasks. Our capacity is approximately 10-20 basic maintenance retainers.
    $200
    monthly
    • Up to 2 hours/month
    • Coaching & training videos
    • $150/hr beyond the first 5 hours*
    • Phone, text, & email support
    • Marker.io Integration
    • Replies within 48 hours**
    • Access to online knowledge base
    GET STARTED
    *Hourly rate for scheduled work during regular business hours. View full hourly rate breakdown here.
    **48 hour interval may not include weekends or holidays. Most calls will be answered same day.

WHY CREATE A RETAINER?

Greater Investment

We don’t just care about completing the tasks you send us; we’re invested in the outcome of the work we do. The growth of your business is our priority. We’re your partners and we consider ourselves part of your team. “Your” projects are now “our” projects.

Proactive Support

We don’t wait for problems to come up to schedule your work. We proactively mitigate issues before they affect your website(s) and customers.

GUARANTEED AVAILABILITY

Regardless of how heavy our work load becomes, retainers guarantee that we will always make time for your projects. Your first set of hours are scheduled at the beginning of the month and your remaining work has priority access to our schedule.

DISCOUNTED LABOR

The Premium Services Retainer is ideal for clients who typically want 10-20+ hours of work per month. Time reserved by retainer is currently discounted by 50% off our standard hourly rates. Any work completed beyond the first 8 hours will be discounted by half off our public rates.

REGULAR STRATEGY MEETINGS

We will schedule regular calls for strategizing, working together, and updating you on the progress of our projects.

TYPES OF RETAINER WORK

ONGOING MAINTENANCE
  • Diagnosing & fixing critical errors
  • Improving website security
  • Removing website viruses and suspicious code
  • Debugging plugin conflicts
  • Fixing broken links
  • Website load speed optimization
  • Updating the theme
  • Updating WordPress Core files
  • Updating open-source premium plugins manually
  • Updating design structures to keep up with best practices and modern features
  • Maintaining website documentation
  • Database updates
AS-NEEDED PROJECTS
  • Content updates
  • New pages, posts, events, products, etc

 RETAINER TERMS

  • To help us honor our commitments to each client, unused hours do not carry over month-to-month. Stacking time can make it impossible to schedule retainer work adequately.
  • Retainers must be paid in advance to reserve our time.
  • All other retainer terms are set by a Master Services Agreement.