- CUSTOM PREMIUM RETAINERProactive work as a "part of your team."
Our capacity is approximately 3-5 Priority Clients.$1,500- All Premium Features
- Custom guaranteed hours
- $100/hr beyond the reserved hours
- PREMIUM SERVICES RETAINERProactive work as a "part of your team."
Our capacity is approximately 3-5 Priority Clients.$1,100- Priority attention & scheduling
- Consultation and strategizing
- Coaching & training videos
- Weekly check-in calls
- Proactive support
- Marker.io Integration
- 8 hours/month guaranteed
- $100/hr beyond the first 8 hours
- No additional fees for Rush Order work
- Phone, text, & email support
- Same-day replies*
- Access to online knowledge base
- ADVANCED MAINTENANCE RETAINERMaintenance work for website upkeep, new features, & misc tasks.
Our capacity is approximately 5-10 advanced maintenance retainers.$500- Up to 5 hours/month
- Coaching & training videos
- $125/hr beyond the first 5 hours*
- Phone, text, & email support
- Marker.io Integration
- Replies within 48 hours**
- Access to online knowledge base
- BASIC MAINTENANCE RETAINERMaintenance work for basic website upkeep & misc tasks. Our capacity is approximately 10-20 basic maintenance retainers.$200
- Up to 2 hours/month
- Coaching & training videos
- $125/hr beyond the first 5 hours*
- Phone, text, & email support
- Marker.io Integration
- Replies within 48 hours**
- Access to online knowledge base
WHY CREATE A RETAINER?
Greater Investment
We don’t just care about completing the tasks you send us; we’re invested in the outcome of the work we do. The growth of your business is our priority. We’re your partners and we consider ourselves part of your team. “Your” projects are now “our” projects.
Proactive Support
We don’t wait for problems to come up to schedule your work. We proactively mitigate issues before they affect your website(s) and customers.
GUARANTEED AVAILABILITY
Regardless of how heavy our work load becomes, retainers guarantee that we will always make time for your projects. Your first set of hours are scheduled at the beginning of the month and your remaining work has priority access to our schedule.
DISCOUNTED LABOR
The Premium Services Retainer is ideal for clients who typically want 10-20+ hours of work per month. Time reserved by retainer is currently discounted by 50% off our standard hourly rates. Any work completed beyond the first 8 hours will be discounted by half off our public rates.
REGULAR STRATEGY MEETINGS
We will schedule regular calls for strategizing, working together, and updating you on the progress of our projects.
TYPES OF RETAINER WORK
ONGOING MAINTENANCE
AS-NEEDED PROJECTS
RETAINER TERMS
- To help us honor our commitments to each client, unused hours do not carry over month-to-month. Stacking time can make it impossible to schedule retainer work adequately.
- Retainers must be paid in advance to reserve our time.
- All other retainer terms are set by a Master Services Agreement.